Important information to keep our audiences, artists, and staff safe at live performances.

Our first priority is to ensure that every audience member has the best and safest experience possible and to protect the health of our performers and staff. Since we practice music, not medicine, our policies follow the mandates and guidance of the LA County Department of Health.

Currently, proof of vaccination or proof of a negative COVID-19 test is not required. The following guidelines will be in effect beginning July 12, 2022 and are subject to change:

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Mask Required: As of now masks are still required at all times while indoors at The Music Center, regardless of vaccination status, except while eating and drinking.  The following are not allowed: masks with exhalation valves; masks with loosely woven fabrics; scarves, buffs, bandanas, gaiters, and face shields alone.    

If your current mask is not deemed appropriate, an alternate mask will be provided upon entry. 

Safety icons sick100If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, you should not attend the performance. 

If you are unable to attend a live, in-person performance at this time, you may:

  • Exchange into another opera of your choice later in the season 
  • Receive a credit to apply to another purchase
  • Donate the value of your tickets to support LA Opera, or request a refund

To do any of the above, please contact the Box Office at customerservice@laopera.org or call 213.972.8001 Monday to Saturday, 10am to 6pm.

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Enhanced Filtration System: You can breathe easy when you are back at the Dorothy Chandler Pavilion, as a new state-of-the-art high-quality air ventilation and filtration system has been installed. The Music Center is proud to be the first performing arts center and arts organization to receive the UL Verified Healthy Buildings Mark for Indoor Air Quality (IAQ).

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A Contact-Free Experience: We've made the audience experience as contact-free as possible with the option for all ticket holders to get e-tickets for their use.  If you have an e-ticket, please have it ready on your mobile device or print your ticket at home to be scanned. If you didn't receive your tickets by email, please contact our box office at 213.972.8001 to have them re-sent. When you are inside the venue, all restrooms now have touchless fixtures, including touchless flush valves and faucets.  

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Enhanced Cleaning: The Music Center staff have been busy implementing a site-specific Enhanced Cleaning Program with EPA-approved COVID disinfectants, with particular attention directed to seated areas, elevators and restrooms, along with surfaces such as handrails, door handles, armrests, and elevator buttons.

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Hand Sanitizers: After the last year, we know that you can never have enough hand sanitizer, and that's why we've placed stations around the Dorothy Chandler Pavilion and also across the Music Center campus. 

PARKING INFORMATION

Parking is available at The Music Center Main Campus Parking Garage. The parking garage entrance is located on Grand Avenue.

  • If you don’t absolutely need to use an elevator, please use the escalators or stairs. Please save that space for those who need it most.
  • Event parking is $9.00. Credit cards are encouraged.
  • Valet parking is located on the Hope Street side of Dorothy Chandler Pavilion
  • Rideshare location drop-off and pick-up point is at 218 N. Hope St., Los Angeles, CA 90012.
  • If you are in need of ADA assistance, please contact Guest Services at cvanbrunt@musiccenter.org prior to your visit.

Have questions or need assistance with your tickets? 

Contact our Box Office 
Email: customerservice@laopera.org
Phone: 213.972.8001 | Monday - Saturday 10:00am - 6:00pm