Important information to keep our audiences, artists, and staff safe as we resume live performances - Updated November 12, 2021.

We strive to ensure that every audience member has the best and safest experience possible and to protect the health of our performers and staff. In alignment with the most recent updates from California Department of Public Health, LA Opera has adopted a temporary vaccination-only policy as well as an indoor mask mandate.  

These guidelines* will end as soon as they are no longer deemed necessary. 

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Proof of Vaccination: Proof of full vaccination against COVID-19 is required to attend all indoor performances and events at LA Opera. Audience members may display proof of vaccine on a smartphone or by showing a physical copy of the vaccination card or official vaccination record, along with a government-issued ID, including driver’s licenses and passports. Guests younger than 18 may present a school photo ID.

“Full vaccination” means that either 14 days have passed since receiving the second dose of an FDA or WHO authorized double-dose vaccines or that 14 days have passed since receiving the sole dose of an FDA or WHO authorized single-dose vaccines.

According to LA City ordinance, those 12 years or older may be exempted from vaccination requirements if they are entitled under any applicable law to a reasonable accommodation for a medical condition or restriction, or a sincerely held religious belief. To be granted entry under this exception, the unvaccinated attendee must provide:

  • Proof of a negative PCR or antigen COVID-19 test taken no more than 72 hours prior to attending
  • Government issued ID for anyone 18 years or older
  • Verbal attestation to either a medical condition or sincerely held religious belief that prevents you or your child from receiving the COVID-19 vaccine
  • Children 12 years old and older must show proof of a COVID-19 vaccination if eight weeks have passed since their 12th birthday

Children under 12  who are unvaccinated must be accompanied by a fully vaccinated adult who can provide proof of the child’s negative PCR or antigen COVID-19 test taken no more than 72 hours prior to attending. Rapid tests will not be accepted. 

If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, you should not attend the performance. 

If you are unable to attend a live, in-person performance at this time, LA Opera is offering two live-streamed performances of Cinderella to watch from the comfort of your home (see below). Additionally, you may also:

  • exchange into another opera of your choice later in the season,  
  • receive a credit to apply to another purchase,  
  • donate the value of your tickets to support LA Opera, or request a refund. 

*Note that COVID-19 guidelines and restrictions are subject to change. Either check this page periodically as the date of your performance nears or check your email for updates.

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Livestreamed Performances: LA Opera is offering livestreamed performances of our Fall 2021 mainstage operas to watch from the comfort of your home. Cinderella will stream on December 1. Those with existing tickets can transfer to a digital performance by logging into your account or by calling the box office at 213.972.8001. 

wristband 100pxVenue Access: Upon arriving for the performance, please proceed to the Dorothy Chandler Pavilion entrance. Your ID and either proof of vaccination or negative PCR COVID-19 test will be checked before your tickets are scanned. You will be given a wristband that we ask you to wear for the duration of the performance and for your ease in reentering the venue.

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Masks Required: LA County now requires that all audience members wear a mask over their nose and mouth while indoors, except while eating and drinking in designated areas. Those not wearing masks properly may be asked to leave the building. For the sake of our staff, singers, and each other, please wear your mask even after the lights go out.

Please note, masks with air valves and gaiter masks will not be acceptable. If your current mask is not deemed appropriate, an alternate mask will be provided upon entry.  
 

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Enhanced Filtration System: You can breathe easy when you are back at the Dorothy Chandler Pavilion, as a new state-of-the-art high-quality air ventilation and filtration system has been installed. The Music Center is proud to be the first performing arts center and arts organization to receive the UL Verified Healthy Buildings Mark for Indoor Air Quality (IAQ).

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A Contact-Free Experience: We've made the audience experience as contact-free as possible with the option for all ticket holders to get e-tickets for their use.  If you have an e-ticket, please have it ready on your mobile device or print your ticket at home to be scanned. If you didn't receive your tickets by email, please contact our box office at 213.972.8001 to have them re-sent. When you are inside the venue, all restrooms now have touchless fixtures, including touchless flush valves and faucets.  

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Enhanced Cleaning: The Music Center staff have been busy implementing a site-specific Enhanced Cleaning Program with EPA-approved COVID disinfectants, with particular attention directed to seated areas, elevators and restrooms, along with surfaces such as handrails, door handles, armrests and elevator buttons.

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Hand Sanitizers: After the last year, we know that you can never have enough hand sanitizer, and that's why we've placed stations around the Dorothy Chandler Pavilion and also across the Music Center campus. 

PARKING INFORMATION

Parking is available at The Music Center Main Campus Parking Garage. The parking garage entrance is located on Grand Avenue.

  • If you don’t absolutely need to use an elevator, please use the escalators or stairs. Please save that space for those who need it most.
  • Event parking is $9.00. Credit cards are encouraged.
  • Valet parking is located on the Hope Street side of Dorothy Chandler Pavilion
  • Rideshare location drop-off and pick-up point is at 218 N. Hope St., Los Angeles, CA 90012.
  • If you are in need of ADA assistance, please contact Guest Services at cvanbrunt@musiccenter.org prior to your visit.

 

Have questions or need assistance with your tickets? 

Contact our Box Office 
Email: customerservice@laopera.org
Phone: 213.972.8001 | Monday - Saturday 10:00am - 6:00pm