Important information to keep our audiences, artists, and staff safe as we resume live performances - Updated September 15, 2021.

We strive to ensure that every audience member has the best and safest experience possible and to protect the health of our performers and staff. In alignment with recent updates from California Department of Public Health, LA Opera has adopted a temporary vaccination-only policy as well as an indoor mask mandate.  

These guidelines will be in effect beginning September 1, 2021 and will end as soon as they are no longer deemed necessary: 

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Proof of Vaccination: Proof of full vaccination against COVID-19 is required to attend all indoor performances and events at LA Opera. Audience members may display proof of vaccine on a smartphone or by showing a physical copy of the vaccination card or official vaccination record, along with a government-issued ID, including driver’s licenses and passports. Guests younger than 18 may present a school photo ID. Those under 12 must be accompanied by an adult who meets the above requirements. 

“Full vaccination” means that either 14 days have passed since receiving the second dose of an FDA authorized double-dose vaccines or that 14 days have passed since receiving the sole dose of an FDA authorized single-dose vaccines. Those who do not have full vaccination status as described must provide proof of a negative PCR COVID-19 test no more than 72 hours prior to attending a performance.
 
Children under 12 and those who are unvaccinated due to a medical or religious reason must provide proof of a negative PCR COVID-19 test no more than 72 hours prior to attending an indoor performance along with government issued ID. Rapid or antigen tests will not be accepted. 

If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, we ask that you make alternate arrangements to attend at a later date or watch a performance from home. 

If you are unable to attend a live, in-person performance at this time, LA Opera is offering two live-streamed performances of Il Trovatore to watch from the comfort of your home (see below). Additionally, you may also:

  •  exchange into another opera of your choice later in the season,  
  • receive a credit to apply to another purchase,  
  • donate the value of your tickets to support LA Opera, or request a refund. 

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Livestreamed Performances: LA Opera is offering two livestreamed performances of Il Trovatore to watch from the comfort of your home on either October 3 or 6, 2021. More information can be found at here. Those with existing tickets can transfer to a digital performance by logging into your account or by calling the Box Office at 213-972-8001. 

wristband 100pxVenue Access:Upon arriving for the performance, please join one of the lines to enter the venue. Your ID and either poof of vaccination or negative PCR COVID-19 test will be checked before your tickets are scanned. You will be given a wristband that we ask you to wear for the duration of the performance and for your ease in reentering the venue.

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Masks Required: Per LA County guidelines, masks are required at all times for all patrons and visitors regardless of vaccination status in all indoor spaces at The Music Center, except while eating and drinking in designated areas. 

 Please note, masks with air valves and gaiter masks will not be acceptable. If your current mask is not deemed appropriate, an alternate mask will be provided upon entry.  
 

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Enhanced Filtration System: You can breathe easy when you are back at the Dorothy Chandler Pavilion, as a new state-of-the-art high-quality air ventilation and filtration system has been installed. The Music Center is proud to be the first performing arts center and arts organization to receive the UL Verified Healthy Buildings Mark for Indoor Air Quality (IAQ).

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A Contact-Free Experience: We've made the audience experience as contact-free as possible with the option for all ticket holders to get e-tickets for their use.  If you have an e-ticket, please have it ready on your mobile device or print your ticket at home to be scanned. If you didn't receive your tickets by email, please contact our Box Office at 213.972.8001 to have them re-sent. When you are inside the venue, all restrooms now have touchless fixtures, including touchless flush valves and faucets.  

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Enhanced Cleaning: The Music Center staff have been busy implementing a site-specific Enhanced Cleaning Program with EPA-approved COVID disinfectants, with particular attention directed to seated areas, elevators and restrooms, along with surfaces such as handrails, door handles, armrests and elevator buttons.

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Hand Sanitizers: After the last year, we know that you can never have enough hand sanitizer, and that's why we've placed stations around the Dorothy Chandler Pavilion and also across The Music Center campus.

PARKING INFORMATION

Parking is available at The Music Center Main Campus Parking Garage. The parking garage entrance is located on Grand Avenue.

  • If you don’t absolutely need to use an elevator, please use the escalators or stairs. Please save that space for those who need it most.
  • Event parking is $9.00. Credit cards are encouraged.
  • Valet parking will not be offered to patrons at this time; we appreciate your understanding.
  • Rideshare location drop-off and pick-up point is at 218 N. Hope St., Los Angeles, CA 90012.
  • If you are in need of ADA assistance, please contact Guest Services at cvanbrunt@musiccenter.org prior to your visit.

 

Have questions or need assistance with your tickets? 

Contact our Box Office 
Email: customerservice@laopera.org
Phone: 213.972.8001 | Monday - Saturday 10:00am - 6:00pm