Important information to keep our audiences, artists, and staff safe at live performances - Updated March 8, 2022.

Our first priority is to ensure that every audience member has the best and safest experience possible and to protect the health of our performers and staff. Since we practice music, not medicine, our policies follow the mandates and guidance of the LA County Department of Health.

These guidelines will end as soon as they are no longer deemed necessary and change as the County deems necessary.* 

Vax Only 2 100px

Proof of Vaccination: Proof of full vaccination, against COVID-19 is required for all adults and children attending all indoor performances and events at LA Opera. Audience members may display proof of vaccine on a smartphone or by showing a physical copy of the vaccination card or official vaccination record, along with a government-issued ID, including driver’s licenses and passports. Guests younger than 18 may present a school photo ID.

Fully vaccinated means that:

  • 14 days have passed since receiving the second dose of an FDA or WHO authorized double-dose vaccines or that 14 days have passed since receiving the sole dose of an FDA or WHO authorized single-dose vaccine 

The LA County Department of Public Health strongly encourages audiences, if eligible, to get their COVID-19 booster shot prior to attending a performance. Please check the CDC website for information on when you would become eligible for the booster.   

Children and adults may be exempted from vaccination requirements if they are entitled under any applicable law to a reasonable accommodation for a medical condition or restriction, or a sincerely held religious belief. To be granted entry under this exception, the unvaccinated attendee must provide:

  • Proof of either a negative PCR COVID-19 test taken no more than 48 hours prior to attending, or an antigen COVID-19 test taken no more than 24 hours prior to attending 
  • All test must be administered by a professional
  • Government-issued ID for anyone 18 years or older 

If you or someone in your group doesn’t feel well, has exhibited symptoms of COVID-19 in the previous 14 days, or has been in contact with someone with COVID-19 in the previous 14 days, you should not attend the performance. 

If you are unable to attend a live, in-person performance at this time, you may:

  • Exchange into another opera of your choice later in the season  
  • Receive a credit to apply to another purchase 
  • Donate the value of your tickets to support LA Opera, or request a refund

*Note that COVID-19 guidelines and restrictions are subject to change. Either check this page periodically as the date of your performance nears or check your email for updates.

wristband 100px

Venue Access: Upon arriving for the performance, please proceed to the Dorothy Chandler Pavilion entrance. Your ID and either proof of vaccination or a negative PCR/antigen COVID-19 test will be checked before your tickets are scanned. You will be given a wristband that we ask you to wear for the duration of the performance and for your ease in reentering the venue.

SI mask100

Mask Required: As of now masks are still required at all times while indoors at The Music Center, regardless of vaccination status, except while eating and drinking.  The following are not allowed: masks with exhalation valves; masks with loosely woven fabrics; scarves, buffs, bandanas, gaiters, and face shields alone.    

If your current mask is not deemed appropriate, an alternate mask will be provided upon entry. 

SI filter100

Enhanced Filtration System: You can breathe easy when you are back at the Dorothy Chandler Pavilion, as a new state-of-the-art high-quality air ventilation and filtration system has been installed. The Music Center is proud to be the first performing arts center and arts organization to receive the UL Verified Healthy Buildings Mark for Indoor Air Quality (IAQ).

SI eticket100

A Contact-Free Experience: We've made the audience experience as contact-free as possible with the option for all ticket holders to get e-tickets for their use.  If you have an e-ticket, please have it ready on your mobile device or print your ticket at home to be scanned. If you didn't receive your tickets by email, please contact our box office at 213.972.8001 to have them re-sent. When you are inside the venue, all restrooms now have touchless fixtures, including touchless flush valves and faucets.  

SI clean100

Enhanced Cleaning: The Music Center staff have been busy implementing a site-specific Enhanced Cleaning Program with EPA-approved COVID disinfectants, with particular attention directed to seated areas, elevators and restrooms, along with surfaces such as handrails, door handles, armrests, and elevator buttons.

SI sanitizer100

Hand Sanitizers: After the last year, we know that you can never have enough hand sanitizer, and that's why we've placed stations around the Dorothy Chandler Pavilion and also across the Music Center campus. 

PARKING INFORMATION

Parking is available at The Music Center Main Campus Parking Garage. The parking garage entrance is located on Grand Avenue.

  • If you don’t absolutely need to use an elevator, please use the escalators or stairs. Please save that space for those who need it most.
  • Event parking is $9.00. Credit cards are encouraged.
  • Valet parking is located on the Hope Street side of Dorothy Chandler Pavilion
  • Rideshare location drop-off and pick-up point is at 218 N. Hope St., Los Angeles, CA 90012.
  • If you are in need of ADA assistance, please contact Guest Services at cvanbrunt@musiccenter.org prior to your visit.

Have questions or need assistance with your tickets? 

Contact our Box Office 
Email: customerservice@laopera.org
Phone: 213.972.8001 | Monday - Saturday 10:00am - 6:00pm