HOW DO I SPEAK TO A REAL PERSON?

Customer Service/Box Office phone hours are Monday-Saturday from 10:00 a.m.-6:00 p.m. On Sundays when we have a performance, we are open 10:00 p.m.-6:00 p.m. 

Phone: 213.972.8001
Fax: 213.972.3008
Email: CustomerService@LAOpera.org
Address: 135 North Grand Ave. Los Angeles, CA 90012

If you have any questions or concerns, no matter how small, we'd love to hear from you. We mean it, we're here to help.

WHAT SHOULD I WEAR?

Whatever you feel comfortable in, as long as it meets the standards of public attire. Most people dress up for evening performancesespecially on the weekendsand people tend to dress nicer on opening nights (particularly the season opening).

So really, your outfit is up to you. Want to make a night of it? Go for it! Want to be comfortable in your favorite jeans? Absolutely!

The only thing we do require is a proper facemask to help us keep our audiences, artists and staff safe. This means no air vents or gaiter-style masks. If you're unsure whether yours qualifies, don't worry, our staff will have facemasks available during check-in. For more information on our audience safety policy, please click here.

WHAT SAFETY MEASURES ARE IN PLACE DUE TO COVID-19?

We strive to ensure that every audience member has the best and safest experience possible, and to protect the health of our performers and staff. In alignment with recent updates from California Department of Public Health, LA Opera has adopted a temporary vaccination-only policy as well as an indoor mask mandate. These guidelines will be in effect beginning September 1, 2021 and will end as soon as they are no longer deemed necessary. You can view our entire safety protocols here.

CAN I BRING MY KIDS? 

We love welcoming everyone to experience the awesomeness of opera.  However, since we've found that little tots and long operas don't always mix, we limit the ages for attending our mainstage operas to children 9-17 years. Best of all, we offer half price tickets for this age group. Simply call the Box Office at 213.972.8001. You may also want to check out our Family Days, which are curated just for budding opera lovers.

Since many operas contain adult subject matter, we suggest that parents check the webpage of the opera they are considering attending for any parental advisories, as well as the opera synopsis to make sure it is suitable for their child. Still have questions? You can always call the Box Office at 213.972.8001.

While we love kids, we also need to ensure that everyone enjoys the unique experience of attending an opera, so if you arrive with a young child (under 9) you will not be allowed into the venue. Although you can watch from the lobby, you will likely enjoy the performance better if you leave the little ones at home. We still have many, many other ways for you to enjoy the magic of opera with your young child. Click here to learn how.

CAN I DONATE MY TICKET FOR A TAX DEDUCTION?

Yes, and we'd be happy to help! We are an official 501c3 nonprofit organization. If you are unable to attend an opera, you can donate your ticket back for resale. It's a win/win for both of us: you get a deduction and we get much needed funds to cover our costs. 

To donate your tickets, simply call 213.972.8001 or log in to your account. You will receive a receipt for this donation. You may also mail or fax your ticket donation. The value of your tickets will be acknowledged as a charitable contribution after the performance. (This amount will not be applied toward donor benefits.)

Just remember, you need to donate your ticket online, call the Box Office, or tickets need to arrive by mail/fax at least one hour before curtain time on the day of the performance to be considered a donation. Donating your tickets as soon as possible will increase our chances of reselling them to other operagoers.

If you have a ticket to a production that was cancelled due to COVID-19, please consider donating the cost back to support the LA Opera Relief Fund.

CAN I EXCHANGE MY TICKETS? HOW? 

You sure can! No-fee exchanges are usually a subscriber perk, but currently, any ticket holder can exchange their tickets free of charge during the 2021/22 Season.

You may exchange your tickets up to 48 hours in advance of a performance online, in person, by phone, fax or email. Emergency exchanges made between 2-48 prior to a curtain can only be completed in person, or by phone. Additional fees, rules and/or restrictions may apply. All exchanges may be subject to a seating price increase.

Ticket exchanges may be made by logging in to your account or by calling the Box Office at 213.972.8001 ext. 0.

HELP—I'VE LOST MY TICKETS

Did your dog eat your tickets? Did you forget your account password? It happens, and we've got your back. Ticket buyers may call the Box Office 213.972.8001 for the replacement of lost or stolen tickets. We'll either email you a new ticket or hold the tickets for you at Will Call.

DO YOU REFUND TICKETS? 

We traditionally only offer refunds for tickets in the event that a performance is canceled. However, due to the COVID-19 pandemic, we are currently offering free refunds and exchanges to provide you with more options for the 2021/22 season. If you aren’t able to attend a performance, please consider donating your tickets to help support us (see details above).

I HAD TICKETS TO A CANCELED PERFORMANCE. WHAT ARE MY OPTIONS? 

The following performances from previous seasons were cancelled due to the COVID-19 pandemic:  

  • Roberto Devereaux (March 14, 2020 performance only)  
  • Angel's Bone (May 1 - 3, 2020)   
  • Pelléas and Mélisande (May 2 - 23, 2020)  
  • Rodelinda (May 8, 2020) 
  • The Marriage of Figaro (June 6 - 28, 2020) 
  • Don Giovanni (January 30 - February 21, 2021) 
  • Breaking the Waves (February 27 - March 21, 2021) 
  • Veils for Desire (March 31, 2021) 
  • Tamerlano (April 30, 2021) 

If you had purchased tickets to these performances, the amount paid for your tickets was automatically placed in your LA Opera account for you to use for a future performance. Please check your email for information or contact the Box Office at customerservice@laopera.org or 213.972.8001 Monday to Saturday, 10am to 6pm.   

Please consider donating the cost of your tickets to support The LA Opera Relief Fund, which will provide support for the hundreds of LA Opera artists, artisans and staff whose work and livelihood have been impacted as a result of the COVID-19 outbreak. Ticket donations are fully tax-deductible, as LA Opera is a nonprofit organization dedicated to the greater good. Your generosity is deeply appreciated.  

To donate your tickets, please email the Box Office at customerservice@laopera.org with "Donate My Tickets" in the subject line.

HOW DO I GIVE A GIFT CERTIFICATE?

Do we think opera is the greatest gift you can give? Yes.  Are we slightly biased? No comment. If you want to give the gift of opera (that can be used for tickets or subscriptions) to the opera lover in your life, you can do so by going here.

WHAT IS THE PRE-SHOW TALK?

Each season, James Conlon’s pre-show talks are an enormously popular highlight of every performance he conducts. Since Stern Grand Hall is currently unavailable for large, stationary gatherings (due to COVID restrictions), the pre-show talk for Il Trovatore has been reimagined. This time, James Conlon’s talk will be filmed and made available to watch from home before or after the performance. Additionally, for three performances of Il Trovatore—September 22, 25 and October 3—the pre-show talk will be screened on large outdoor monitors on the Music Center Plaza for audiences to enjoy, beginning one hour before the opera.

Generously sponsored by the Flora L. Thornton Foundation and the Opera League of Los Angeles, all pre-show talks are free of charge to those attending the performance.

HOW DO I BUY WHEELCHAIR OR ACCESSIBLE SEATS?

We want everyone to be able to experience the transformative power of opera and we want you to join us:

  • Buy online - look for the wheelchair and accessible seats in our orchestra and loge sections.
  • Call our Box Office - 213.972.8001
  • Email us - customerservice@laopera.org

Should you need any specific assistance for your visit with us, please call The Music Center Special Services at 213.972.0777.