your PRIVACY

This is the website of Los Angeles Opera. Your privacy is important to us. By using our website, you agree to our Privacy Policy which is designed to protect and keep private your personal information (information that can be used to personally identify you, hereafter, (Information) while delivering the best possible programs and services to you.

In general, it is LA Opera's policy to protect any personal information we gather, including, but not limited to information collected through www.laopera.org and other company operated pages and sites, and information collected during transactions such as purchasing a ticket, making a donation or requesting information. We do not retain credit card information. We will never share, sell, or rent email addresses or phone numbers with any entity without your advance permission or unless ordered to do so by a court of law. We do, on occasion, engage in blind postal mail list exchanges through a third party vendor with other non-profit arts organizations. The information we exchange includes the name and mailing address of those who have purchased tickets from LA Opera. Data regarding donors, including contact information, is not shared without your permission or unless ordered to do so by a court of law and we do not send donor mailings on behalf of other organizations. Use of customer data is authorized for a limited number of mailings and is for marketing purposes only. Lists are brokered through a secure vendor pre-approved by LA Opera; the receiving non-profit does not have access to the data.

Complete information submitted to us is only available to authorized employees for customer service and communication purposes, including sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications or transactions with you. Our Privacy Policy may change from time to time; changes will be effective upon posting on this website. If you are concerned about how your information is used, you should check back at our website periodically. This Policy was last updated on April 24, 2019.

What information do we collect from you and how do we use it?

  1. Like many websites, each time you visit the website, we automatically collect your IP address and the web page from which you came. We use your IP address to administer and optimize the Website for you and to diagnose problems with our website.. We use cookies to record session information, such as pages visited, articles downloaded and items that you add to your shopping cart.

  2. We also collect names, email and postal mailing addresses as well as telephone numbers that are volunteered to us by you in connection with a request for information, services, programs or purchases from LA Opera. This information may be used to contact you regarding an order and you may receive periodic mailings, emails or phone calls from us regarding new products, services, events or donations. LA Opera will not share or sell a donor's personal information with anyone else, nor send donor mailings on behalf of other organizations without the written consent of the donor or unless ordered to do so by a court of law. We do occasionally exchange postal (name and address) information of those who have obtained tickets with other non-profit arts organizations for limited and pre-authorized mailings brokered through an approved vendor who follows our privacy policy. You can add your name and address to our "Do Not Share" list by emailing us here.

  3. We use third party payment processors and do not collect or retain credit card information from you on laopera.org.  Information for payments or donations made over the phone or at the box office window is not retained and is handled by employees who have been trained to handle personal financial information. For your protection, you should not send credit card information via email, mail or other unsecure method. 

  4. This information may be encrypted and stored for logging purposes, and portions of this information will be used to confirm your purchase to you. After you make a purchase, we may send follow up e-mail(s) regarding the transaction. It includes contact information, record of the online purchase and/or donation.

  5. Except as specified above, we do not collect personal information about you unless you voluntarily provide it to us.

What steps are taken to ensure the security of personal information collected on the website?

  1. We do not retain credit card information within our records or databases. All credit card transactions for ticket purchases are processed through Payment Express, a third-party payment gateway. Donations may be processed through Classy. 

  2. We use industry-standard encryption technologies when transferring and receiving any voluntarily provided visitor data exchanged with our website. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our website.

What about other links to other websites provided on the Los Angeles Opera website?

Our website contains links to other websites operated by other parties. Some of these other websites contain our organization's name and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other websites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we may not control these other websites or these other websites' business practices, and that this privacy policy does not apply to these other websites. Consequently, the operators of these other websites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on our website. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.

What is Los Angeles Opera's unsubscribe and data-removal policy?

If you wish to unsubscribe from receiving any information or contact from Los Angeles Opera, please email us here with the name and address you originally provided to us. Please put, "Do not Contact" in the subject line. If you wish us not to share your name and mailing address with other non-profit organizations, please email us with "Do Not Share" in the subject line and include the name and address you originally provided to us.

If you wish to have your personal information deleted from LA Opera’s records please email us here with the name and address you originally provided to us. Please put “Delete my Information” in the subject line. In your request, state what personal information you would like to have changed or removed from our database. We will attempt to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting deletion from our database.

How can I review for accuracy, update or otherwise change the personal information you have about me?

If you have an account with LA Opera, you can login on this website to view your information. You can also call us at 213.972.8001 or email us here with a detailed request for information (your identity will need to be verified). 

If you have any questions or comments about our Privacy Policy, or if you believe that this website is not complying with this Privacy Policy, we can be reached via e-mail here or at customerservice@laopera.org. Please make sure to include "Privacy Policy Inquiry" in the subject line. If you do not have email, you can send us a note via the U.S. Mail to: Los Angeles Opera, Privacy Policy Inquiry, 135 North Grand Avenue, Los Angeles, CA 90012 or call 213.972.8001.