In general, it is LA Opera's policy to protect any personal information we gather, including, but not limited to information collected through www.laopera.org and other company operated pages and sites, and information collected during transactions such as purchasing a ticket, making a donation or requesting information. We do not retain credit card information. We will never share, sell, or rent email addresses or phone numbers with any entity without your advance permission or unless ordered to do so by a court of law. We do, on occasion, engage in blind postal mail list exchanges through a third party vendor with other non-profit arts organizations. The information we exchange includes the name and mailing address of those who have purchased tickets from LA Opera. Data regarding donors, including contact information, is not shared without your permission or unless ordered to do so by a court of law and we do not send donor mailings on behalf of other organizations. Use of customer data is authorized for a limited number of mailings and is for marketing purposes only. Lists are brokered through a secure vendor pre-approved by LA Opera; the receiving non-profit does not have access to the data.
What information do we collect from you and how do we use it?
We use third party payment processors and do not collect or retain credit card information from you on laopera.org. Information for payments or donations made over the phone or at the box office window is not retained and is handled by employees who have been trained to handle personal financial information. For your protection, you should not send credit card information via email, mail or other unsecure method.
This information may be encrypted and stored for logging purposes, and portions of this information will be used to confirm your purchase to you. After you make a purchase, we may send follow up e-mail(s) regarding the transaction. It includes contact information, record of the online purchase and/or donation.
Except as specified above, we do not collect personal information about you unless you voluntarily provide it to us.
What steps are taken to ensure the security of personal information collected on the website?
We do not retain credit card information within our records or databases. All credit card transactions for ticket purchases are processed through Payment Express, a third-party payment gateway. Donations may be processed through Classy.
We use industry-standard encryption technologies when transferring and receiving any voluntarily provided visitor data exchanged with our website. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our website.
What about other links to other websites provided on the Los Angeles Opera website?
What is Los Angeles Opera's unsubscribe and data-removal policy?
If you wish to unsubscribe from receiving any information or contact from Los Angeles Opera, please email us here with the name and address you originally provided to us. Please put, "Do not Contact" in the subject line. If you wish us not to share your name and mailing address with other non-profit organizations, please email us with "Do Not Share" in the subject line and include the name and address you originally provided to us.
If you wish to have your personal information deleted from LA Opera’s records please email us here with the name and address you originally provided to us. Please put “Delete my Information” in the subject line. In your request, state what personal information you would like to have changed or removed from our database. We will attempt to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting deletion from our database.
How can I review for accuracy, update or otherwise change the personal information you have about me?
If you have an account with LA Opera, you can login on this website to view your information. You can also call us at 213.972.8001 or email us here with a detailed request for information (your identity will need to be verified).